Contact Hugepano Support
Questions about pricing, features, or your account? We're happy to help.
How can we help?
Pricing & plans
Not sure which plan fits your projects? Ask us how many tours you need live at once, how yearly billing compares with monthly, or what white-label branding involves.
Account & billing
Need help with your subscription, an invoice or a change to your account? Upgrading, downgrading or cancelling: tell us what you need.
Technical support
Trouble uploading panoramas, embedding a tour or using the Before/After Slider? Describe the problem and send us the tour link.
Looking for quick answers first? Browse our FAQ.
Setup and technical questions
- Uploading panoramas: which camera, file format and image size give the best result. JPEG or PNG files in a 2:1 ratio work best, and cameras such as the Insta360 X4, Ricoh Theta Z1 or GoPro Max are all supported.
- Embedding tours: adding a tour to WordPress, Squarespace, Wix or your own HTML page.
- Branding: replacing the Hugepano logo with your own on your tours.
- Larger setups: Enterprise needs such as API and webhook access or dedicated hosting for hotel chains, property developers and dealership networks with high volumes.
If a tour or the website seems to be unavailable, check the system status page first. It shows the current health of the website, rendering, API and uploads.
Support depends on your plan
Starter includes email support, Pro adds priority support and Agency comes with dedicated support. For Enterprise needs such as dedicated hosting infrastructure, API and webhook access or annual contract pricing, write to us directly.
What to include in your message
- The email address of your Hugepano account
- A link to the tour you are asking about, if there is one
- The plan you are on and what you were trying to do
- A screenshot or a short description of what you saw
Before you write
Every plan starts with a 14-day free trial, no credit card required, so you can build and publish complete tours before deciding. Hugepano works with any 360° camera that produces equirectangular images, with no special hardware needed. Plans, limits and prices are listed on the pricing page.
Send us an email
Include your account email and, for project questions, a link to the tour.